Absolutely! Below is a professional Return & Refund Policy for PinkLocket. It’s written in a clear, customer-friendly style while protecting your business. You can adjust the time limits later if needed.
Return & Refund Policy
At PinkLocket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
We accept return requests only under the following circumstances:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with the original packaging, tags, and invoice.
- Be reported within 48 hours of delivery.
- Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting.
Items Not Eligible for Return
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Products showing signs of use or damage after delivery.
- Items without original packaging or tags.
- Products damaged due to improper handling or misuse.
- Gift cards or promotional items (if applicable).
Return Request Process
To request a return:
- Email us at support@pinklocket.com.
- Include your:
- Order Number
- Reason for return
- Photos of the product and packaging (if damaged or incorrect)
- Our team will review your request within 1–2 business days.
If approved, we’ll provide instructions for the return.
Refund Policy
Once the returned product is received and inspected, we’ll notify you of the refund status.
If approved:
- Refunds will be processed to the original payment method.
- Please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
Exchange Policy
We currently offer exchanges only for:
- Damaged products
- Incorrect products received
- Manufacturing defects
Subject to stock availability.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Non-Returnable Items
The following items are not eligible for return unless they are damaged or incorrect:
- Earrings (for hygiene reasons, if applicable)
- Customized or personalized jewelry
- Clearance or final sale items (if applicable)
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@pinklocket.com
WhatsApp: +91 9059966886
💎 Our Promise
At PinkLocket, every piece of jewelry is carefully inspected before dispatch and packed securely to ensure it reaches you in perfect condition. If something isn’t right, we’re here to help and will work to resolve your concern as quickly as possible.
